Phoenix Sky Harbor International Terminal 3
Phoenix Sky Harbor International Airport is patronized by over 40 million passengers per year. With the consistent annual increase in travelers, the City of Phoenix prioritized a modernization of Terminal 3 to enhance customer experience and create a more efficient process for carriers and passengers. This modernization targeted three primary areas at Terminal 3: The South and North Concourse as well the Terminal Processor. The updated Terminal Processor was a reconfiguration of the ticketing, check-in, baggage claim, and security checkpoint areas. The South Concourse was reconstructed to offer 15 gates along with customer amenities. Lastly, the North Concourse was transformed to offer travelers access to the unique local restaurants and shops.
Pfocus led the twelve Aviation Department Divisions, Business Partners, Regulatory Agencies and the Design Build Team to successfully deliver the aesthetic, functional, quality, cost, and schedule objectives. This effort included maintaining on-going revenue generating operations throughout the transformation. Our approach to this project was driven by the Airport’s vision to deliver a world-class facility that optimizes passenger flow, maximizes overall space flexibility, and improves airline operational efficiency.
The Terminal 3 Modernization project called for an increase in carrier gates from 16 to 25 while maintaining ongoing operations. With Phoenix Sky Harbor International acting as one of the busiest domestic airports, it was important that the project team complete the terminal on time with minimal disruption for the carriers and passengers. Pfocus collaborated with the Project Team to develop a strategic plan that utilized existing infrastructure and moved a number of carriers to nearby Terminal 2 under a common-use operational platform. This freed up space for construction and allowed the remaining carriers to stay in Terminal 3 under a consolidated arrangement. The plan prioritized key carriers for a single operational move throughout construction. Pfocus and the Project Team sequenced the work in a way that kept terminal operations running and delivered this transformation on time and $18 M under budget.